Filing a Progressive Windshield Replacement Claim Online

Windshield damage can happen to anyone, anywhere, especially in the Denver Metro area where unpredictable weather and road conditions can increase the likelihood of chips and cracks. If you’re insured by Progressive, knowing how to quickly and efficiently file a windshield replacement claim online can help you get back on the road safely and with minimal hassle. This comprehensive tutorial will guide you through each step of the process, from assessing the damage to scheduling your repair or replacement.

Understanding Your Coverage

When it comes to windshield damage, the first step is to thoroughly understand your insurance coverage. Progressive’s comprehensive auto insurance often covers glass repair and replacement, but it’s important to know the specifics of your policy. This includes whether you have a deductible and how much it is, as these factors significantly affect the cost of repairs. Checking your policy details can be easily done through Progressive’s online account management platform, where you can view your coverages, deductibles, and limits at a glance.

  • Review Your Policy: Log in to your Progressive online account to check your coverage details, including deductibles and limits.
  • Comprehensive Coverage: Most Progressive policies include comprehensive coverage, which typically covers glass damage, but verify your policy to be sure.
  • Deductible Information: Knowing your deductible ahead of time helps in understanding potential out-of-pocket costs for windshield repair or replacement.
  • Coverage Limitations: Be aware of any specifics or limitations in your policy that might affect coverage for auto glass damage.

Assessing the Damage

Determining whether your windshield requires repair or replacement is a crucial step in the claims process. Small chips and cracks, typically less than six inches, can often be repaired quickly and at a lower cost than a full replacement. However, larger cracks, especially those that extend to the edges of the windshield or obstruct the driver’s view, will likely necessitate a replacement. It’s important to accurately describe the extent of the damage when filing your claim, as this will affect both the cost and the approach to repair.

  • Size and Location: Measure the crack or chip. If it’s smaller than a dollar bill, it might be repairable. Consider the damage’s location; damage in the driver’s line of sight may require replacement regardless of size.
  • Repair vs. Replacement: Small repairs are often less costly and can be completed quickly, while replacements are more involved and expensive but necessary for larger or more strategically located damage.
  • Description: When filing your claim, provide a detailed description of the damage, including measurements and location, to assist in the preliminary assessment.
  • Visual Inspection: If possible, take photos of the damage to submit with your online claim, offering a clear visual reference for the assessor.

Initiating the Claim Online

Filing a claim for windshield damage with Progressive is a streamlined process designed for convenience. Through Progressive’s online claims portal, you can submit your claim at any time, providing details about the policy, the incident, and the damage itself. The portal guides you step by step, asking for specific information to ensure the claim is processed efficiently. You’ll need your policy number, contact information, and details such as the date, time, and circumstances of the damage.

  • Access the Claims Portal: Visit Progressive’s website and navigate to the claims section to start the process.
  • Provide Detailed Information: Enter your policy number, contact details, and specifics about the incident and the damage. The more accurate the information, the smoother the process.
  • Incident Details: Include the date, time, and cause of the damage, as these details are crucial for processing your claim.
  • Damage Description: Offer a detailed description of the windshield damage, as this determines whether repair or replacement is necessary.

To initiate a windshield replacement, claim online with Progressive, visit their official claims portal at:

Scheduling Repair or Replacement

After your claim is filed, the next step is to schedule the repair or replacement of your windshield. Progressive works with a network of trusted auto glass repair services across the Denver Metro area, providing flexibility and convenience in choosing a provider. Many of these services offer mobile repair options, allowing the technician to come to your location, which is incredibly convenient and minimizes disruption to your schedule.

  • Choose a Provider: Select from Progressive’s network of auto glass repair providers based on location, availability, and services offered.
  • Mobile Service: Consider opting for a mobile service that can repair or replace your windshield at your home or office, offering you convenience and saving time.
  • Scheduling: Schedule your appointment at a time that’s convenient for you, and be sure to confirm whether the service will be mobile or at a specific location.
  • Provider Details: Check the provider’s reviews or ratings if available, to ensure quality and satisfaction with their services.

Understanding the Costs Involved

Navigating the financial aspects of windshield repair or replacement is easier when you’re familiar with your policy details. Your deductible plays a significant role in determining your out-of-pocket costs. For minor repairs, Progressive may waive the deductible, potentially resulting in no cost to you. However, for full replacements, the deductible applies. It’s beneficial to discuss these details with the claims representative to fully understand your financial responsibility.

  • Know Your Deductible: Familiarize yourself with your deductible amount as it directly impacts your out-of-pocket costs.
  • Deductible Waivers: For minor repairs, check if Progressive offers a deductible waiver to save on costs.
  • Out-of-Pocket Costs: Understand that for replacements, the deductible applies, and you’ll be responsible for paying it before insurance coverage kicks in for the remaining costs.
  • Cost Estimates: Ask for an estimate of the repair or replacement cost during the claim filing process. This gives you a clearer idea of the financial implications.

Preparing for the Repair or Replacement

To ensure the windshield repair or replacement process goes smoothly, a bit of preparation is necessary. If you opt for a mobile repair service, find a suitable location for the work to be done, such as a driveway or parking lot, that allows the technician access to your vehicle. Clear the dashboard and remove any items that might obstruct the windshield area. For in-shop repairs, make sure to arrange transportation if you cannot wait at the shop, as some replacements can take several hours.

  • Location Preparation: Choose a well-lit, accessible location for mobile repairs to facilitate a smooth service.
  • Clear the Area: Remove any personal items and accessories from the dashboard and windshield area to allow the technician to work efficiently.
  • Appointment Time: Confirm the repair or replacement time, and ensure you or someone authorized is available to provide access to the vehicle.
  • Transportation Arrangements: If you’re leaving your car at a service center, plan how you’ll return home or continue your day without your vehicle.

After the Service

After the windshield service is completed, it’s important to inspect the work. Check for signs of quality repair or replacement, such as a properly sealed windshield, no visible gaps, and the absence of wind noise while driving. Most service providers offer a warranty on their work, so be sure to understand the terms and duration of the warranty. Should any issues arise after the service, contact the provider or your insurance claims representative to address them promptly.

  • Quality Inspection: Examine the repair or replacement for any signs of leakage, improper fitting, or other issues immediately after the service.
  • Warranty Information: Ask about the warranty on the windshield repair or replacement work, including what it covers and how long it lasts.
  • Follow-up: If you notice any problems or have concerns about the work performed, don’t hesitate to contact the service provider or Progressive to ensure your satisfaction and safety.
  • Document the Service: Keep a record of the repair or replacement, including the service provider’s details and the date of service, for future reference or in case of warranty claims.

Hassle-Free Claims Processing with SLP Auto Glass

At SLP Auto Glass, we take the stress out of filing your Progressive windshield replacement claim. From damage assessment to direct communication and claim filing with Progressive, we handle every detail. Our team coordinates coverage, manages deductible details, and ensures high-quality service with flexible scheduling options. Choose SLP Auto Glass for a seamless, efficient experience that gets you back on the road safely and swiftly, with the full support of our expert team and comprehensive workmanship warranty.

By understanding and preparing for each step of the windshield repair or replacement process, you can ensure a hassle-free experience. With Progressive’s straightforward online claim filing and a network of professional service providers, getting back on the road with a safe and clear windshield is simpler than ever. Remember, maintaining the integrity of your windshield is crucial for your safety and the safety of others on the road.


What information do I need to file a windshield replacement claim?

Have your policy number, the date and time of the incident, a description of how the damage occurred, and the extent of the windshield damage ready. Photos of the damage can also be helpful.

Will I have to pay a deductible for windshield replacement?

It depends on your policy. Comprehensive coverage often includes glass repair and replacement, but you may have a deductible. Some policies may waive the deductible for windshield repairs.

Can I choose where to have my windshield replaced?

Yes, you can choose from Progressive’s network of approved auto glass service providers. In some cases, you may also select a repair shop outside the network, but it’s best to confirm coverage with Progressive first.

Is it possible to have the windshield replaced at my home or office?

Yes, many auto glass service providers offer mobile repair services that can come to your location for the repair or replacement, provided it’s safe and legal to do so.

Can I file a claim for windshield replacement due to wear and tear?

Insurance claims for windshield damage are usually filed for specific incidents or accidents, not for normal wear and tear. It’s best to review your policy or contact Progressive directly for clarification.

How will a windshield replacement claim affect my insurance premiums?

Filing a claim for windshield replacement, especially under comprehensive coverage, may not necessarily affect your premiums. However, this can vary by policy and claim history, so it’s advisable to discuss this with your insurance representative.